Terms of service

 

 

Terms & Conditions

Last updated: November 15, 2025

Welcome to NexaNova Boutique! These Terms & Conditions (“Terms”) govern your use of nexanovaboutique.com (the “Site”) and any purchases made through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.

1. About Us

Business Name: NexaNova Boutique
Website: https://nexanovaboutique.com
Email: constantinejohnson@gmail.com
Address: 375 Krotz Street West, Listowel, Ontario, N4W 0H8, Canada

2. Eligibility

To use this Site or make a purchase, you must be at least 18 years old (or the age of majority in your region).

3. Use of the Site

You agree not to misuse the Site, including attempting to disrupt its operation, introducing viruses, hacking, or using it for illegal activities.
You may not use the Site for fraudulent purposes or to impersonate another person.

4. Product Information

We strive to accurately display product descriptions, images, and details. However:

  • Colors may vary depending on screen settings

  • Sizing may differ slightly due to manufacturing

  • Product availability may change without notice

We reserve the right to limit quantities and refuse any order.

5. Pricing & Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
We accept all major payment methods, including:

  • Credit/Debit cards

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other standard online processors

Prices may change at any time, but this will not affect orders already placed.

6. Shipping Policy

Shipping Regions

We offer worldwide shipping.

Free Shipping

Free shipping is automatically applied to orders over $100 CAD.

Shipping Times

Shipping times vary by region and courier. Any delivery timeframes shown at checkout are estimates only. We are not responsible for courier delays, customs processing, or factors outside our control.

Risk of Loss

Once the order is handed over to the shipping carrier, the risk of loss transfers to the customer.

7. Returns & Refunds (30-Day Return Policy)

Return Window

You may request a return within 30 days of delivery.

Conditions for Returns

Items must be:

  • Unused

  • In original packaging

  • In resell able condition

Return Shipping Cost

  • Customer pays return shipping unless the item is defective, incorrect, or damaged upon arrival.

Refunds

Refunds will be issued to the original payment method once returned items are inspected and approved.
Shipping fees are non-refundable unless the return is due to our error.

8. Order Cancellations

We reserve the right to refuse or cancel any order due to:

  • Suspected fraud

  • Incorrect pricing

  • Inventory errors

  • Violations of these Terms

If we cancel an order after payment, a full refund will be issued.

9. Intellectual Property

All content on the Site—including logos, product photos, graphics, text, and layout—is owned by NexaNova Boutique and protected by copyright laws.
You may not reproduce, distribute, or copy any content without written permission.

10. User-Generated Content

If you submit reviews, comments, images, or other content:

  • You grant us a royalty-free, worldwide license to use, reproduce, and publish it

  • You confirm you own the content and it does not infringe on any third-party rights

  • You agree not to post anything unlawful, abusive, defamatory, or harmful

We may remove any inappropriate content at our discretion.

11. Limitation of Liability

To the fullest extent permitted by law, NexaNova Boutique will not be liable for:

  • Indirect or consequential damages

  • Loss of profits, revenue, data, or goodwill

  • Issues arising from shipping delays, misuse of products, or third-party services

Our total liability for any claim will not exceed the amount paid for the product.

12. Disclaimer

We do not guarantee:

  • That the Site will be uninterrupted or error-free

  • That all product descriptions or images are perfectly accurate

  • That the Site is free of viruses or harmful components

You use the Site at your own risk.

13. Third-Party Links

The Site may include third-party links for convenience. We are not responsible for the content, policies, or practices of those external sites.

14. Termination

We may terminate or suspend your access to the Site at any time for violations of these Terms or for conduct we believe is harmful.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.
Any disputes will be resolved in the courts of Ontario.

16. Changes to Terms

We may update these Terms at any time. Changes become effective once posted.
Continued use of the Site means you accept the revised Terms.

17. Contact Us

For questions about these Terms, please contact us:
📧 Email: constantinejohnson@gmail.com
📍 Address: 375 Krotz Street West, Listowel, Ontario, N4W 0H8, Canada